Really Bad Meal

We went out last night.  We had some freebies, but I think we were the losers on this one.  The place we went to is very popular.  It was 7 pm and they had a line around the building for drive up and a mass of people inside.  When we got our food, we were not impressed.  They food tasted over fried and chewy.  The fries were cold and soggy.  There was no one to complain to.  We did not see a manager.  Usually, we see one walking around.  I guess they were in the back.  Not one of our better eat out nights.