The other day, we got an email from an Ebay customer. Their poster had been damaged in shipping. We had to file a claim and send another. The claim was paid, minus the shipping. We eagerly waited for a reply that the customer received their poster. It came yesterday. Another poster was damaged in shipping. This time it looks like the post office stamped it shipped damaged. That poster went to the PO undamaged. If it was shipped damaged, it was done after the clerk brought the package in the back. Now, we have to send another and file another claim. This time we are going to check if the shipping is going to cost. The way it looks is I ship the poster, they damage it and refund some of the money. If this happens again, we are going to be out the value of one poster due to the shipping. Stay tuned.
More news. The post office paid for the claim. We shipped out another, at our cost, but at least we were compensated for it. Hopefully, the customer gets an undamaged poster. We'll know in a day or so.
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