Today, we got an email that one of the posters we sold was damaged in shipment. Since we shipped priority, it has insurance coverage. We did a little research and guess who has to file the claim, the shipper. Luckily, the person will be able to get another, but I can't do this every time. It looks like we have to file the claim and wait for the PO to pay it. That is unless they find some fault with the packing. If the tube was damaged, it's not our fault. Stay tuned, I will keep you updated.
So, the person sent us a picture. It looks like the post office stepped on or put a heavy item on top of it. The poster has a little scarring. We have agreed to send them another. This time I will use something to make sure it does not get damaged. I am thinking about getting some PVC piping and cutting it down to poster size and rolling the poster to insert it. Then placing the plastic tube in the poster tube. That way if it gets damaged, it will only affect the outer tube. We will have to file a claim to get or money back for the damaged poster. Hopefully, this will not happen all the time.
We had a customer from Australia who was worried about his poster. We packaged it as careful as we could and held our breath. He got his poster and it was not damaged. Thank goodness! I don't have many of the posters they bought.
We have filed a claim on line. Don't know what to expect, but we are keeping our fingers crossed. Sent out a replacement for the damaged poster. I won't be able to do that every time.
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