Tuesday, April 11, 2017

Trending In China

United has a big problem on its hands.  They don't even seem to care.  The CEO sent out a message to congratulate the employees and then apologize for having to reaccommodate the passengers.  No mention of the passenger who was forcibly removed.  I heard on the radio that it is trending in China.  That's a huge market.  The people believe it was due to his skin color and/or nationality.  I think the CEO should apologize and take care of the man.  Maybe even encourage some customer service training.  I doubt it.  He sounds like most CEO's, arrogant.  Doubling down on stupidity when people were already outraged on social media was a very stupid move.
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