Tuesday, April 11, 2017
Trending In China
United has a big problem on its hands. They don't even seem to care. The CEO sent out a message to congratulate the employees and then apologize for having to reaccommodate the passengers. No mention of the passenger who was forcibly removed. I heard on the radio that it is trending in China. That's a huge market. The people believe it was due to his skin color and/or nationality. I think the CEO should apologize and take care of the man. Maybe even encourage some customer service training. I doubt it. He sounds like most CEO's, arrogant. Doubling down on stupidity when people were already outraged on social media was a very stupid move.